Frequently Asked Questions

Do I need to make an appointment for a lab test?

Some patients have tests ordered by their doctor which have special collection requirements or need to be collected at specific times. Such patients are to report to the receptionist before being billed, to make sure they are on time for their tests. Better still, you can take appointments for those tests which are time specific or have special collection procedures. All other requests are handled on a “first come, first serve” basis.

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What time should I come to the laboratory?

Our laboratory is open 24X7 and 365 days Please refer the following table for your convenient timing




Waiting period


Till 6.30 am


15 mins


6.30 am to 7.00 am

Semi peak hours

30 mins


7.00 am to 9.00 am

Peak hours

45 mins to 1 hour
(Depends on number of patients)


9.00 am to 10.30 am

Semi peak hours

30 mins


10.30 am to 12.00 noon

Peak hours

45 mins to 1 hour
(Depends on number of patients)

    • The table indication is a rough idea for you planning. It also depends on the number of patients on the particular day.
    • Holidays and week ends usually have excessive number of patients.
    We recommend that patients who want Glucose Tolerance Test (GTT) take an appointment by calling our receptionist. Please note that this test requires you to be in the laboratory for at least three hours. Hence we advise you to be prepared for it. Please note that gestational Glucose Tolerance Screen Test does NOT require fasting.

    Can you tell me what I am being tested for?

    Your physician orders tests for a number of possible reasons. You may be here because of a routine medical check up, a medical problem, to recheck on a previously diagnosed condition or to monitor your medication. Your physician will consider your test results when making diagnostic and treatment decisions. Therefore, he or she is the only person who can answer this question for you.

    Can you check my blood type or HIV status without a prescription?

    No. We only provide the results of the tests ordered by your physician. If you wish to have other tests done, you should discuss this with your physician and get a formal request.

    Is the needle being used on me clean?

    As a National Accredited Lab it is mandatory for us to use ‘one-use-disposable’ needles and syringes for each patient. This is part of our standard safety procedures to ensure that both you and our phlebotomist are protected from diseases and infections that can be transmitted through blood and other body fluids.

    Why do I have to press down on my arm after blood has been taken?

    To prevent bruising at the site where the needle entered your arm, we ask you to press firmly on it for three minutes.

    Why do you take several tubes of blood?

    Depending on the tests your physician ordered, we may need to have several samples of your blood. Each test uses different processes to produce results, so the blood often has to be in separate tubes.

    How long does it take for my body to replace the blood you took?

    Although it may seem like a lot of blood goes into the tubes, it is really a very small portion of your total blood supply. Each tube contains about one teaspoon of blood compared to the average adult's total blood volume of about 1 gallon. If you have a glass of water or juice right after, your blood volume will be back to normal within an hour or so. Your body will replace the missing blood cells within a few days.

    I have been asked to fast for my test. What should I do?

    Fasting - The laboratory tests your doctor has ordered can only provide useful information if you have fasted for the time specified before the test is performed. Fasting means you should not eat or drink anything except a small amount of water.

    Common Questions and Answers about Fasting

    May I drink water? Yes, small amounts.
    Should I take my medications?Yes, unless your doctor tells you not to.
    May I drink juice?No.
    May I drink coffee? No, not even black coffee without sugar and the same goes for tea.
    May I chew gum?No, not even sugarless.
    May I smoke?No, smoking can affect the test results.
    May I do my exercise routine?No, exercise can also affect test results.

    Fasting Instructions for Specific Tests?

     Total Cholesterol, HDL/LDL Cholesterol, Triglycerides

     No food or drink except water for 10 hours before test.

     Fasting Glucose, Iron, Homocysteine

     No food or drink except water for 8 hours before test.

     Glucose Tolerance Tests (GTT)

     No food or drink except water for 8 hours before test.     (appointments recommended)

    If I am nervous about having blood taken or if there have been difficulties taking my blood in the past, should I tell you?

    Yes, please. We want you to be as comfortable and relaxed as possible. We can take your blood while you lie down and give you a few moments to rest after the blood has been taken.

    What kind of training does a medical lab assistant have?

    Medical Lab Assistants receive specialized training in how to take blood, safely handle specimens, protect patient confidentiality and understand medical terminology. They also know and practice procedures for protecting patients and themselves from infectious diseases.

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