Quality Objectives
To achieve this we will
Commitment to Quality
Microbiological laboratory’s main armoury is its accent on quality and reliability for the past three decades. Special emphasis is being given on daily quality checks i.e. Internal Quality control as well as External Quality control standards. Our participation in two different International Quality controls Programmes run by Biorad Laboratories USA and CAP helps us to maintain standards as per WHO recommendations. Apart from this the laboratory is engaged in the internal quality control system with all its satellite laboratories. We have obtained the prestigious NABL Certification (National Accreditation Board for testing and Clinical Laboratories) which is a distinction obtained by very few labs in the country.
All the satellite laboratories of the microbiological laboratory are connected online in a single network system and function round the clock (24 hours). The central laboratory continuously monitors and guides the satellite laboratories.
24x7 Support
The Microbiological Laboratory provides round the clock services to the society. ie., 24 x 7 support, 365 days in a year.
Developing Expertise
Right from the early days, the focus has been on developing expertise and systems which can be replicated. The vast experience of the Director and Chief of the institution Mr. Mani has helped build a talented pool of people. The exposure that he gained during his post graduation stint at CMC, Vellore and subsequently at various international training programmes greatly helped to build the lab to international standards. A dedicated and highly trained team of pathologists, research personnel, post graduates and graduates and paramedical personnel ensure strict adherence to quality. A continuous in house training programme ensures that there is an up gradation of skills sets and that the team is always equipped to stay ahead in the technology race. Special training in soft skills ensure that handling of patients is done with the greatest of care at all times.
Training for central lab and satellite labs. Each person who is recruited undergoes rigorous training in the central lab for a few weeks before being posted in one of the satellite labs. Microlab is an equal opportunity employer providing growth opportunities for every member of the team.
Focus on Customer
We strive to provide every patient and every customer with services and products of uncompromising quality – error free results on time. Every time we do that by dedicating ourselves to the determined quest of excellence in the services we provide. We persistently seek creative ways to develop patient care and offer value to our customers. We support the creativity, courage and persistence that transform information into knowledge, and knowledge into insights.
